FREQUENTLY ASKED QUESTIONS
What can I expect at my first appointment?
At your first appointment your clinician will answer any additional questions you might have and will explain the therapeutic process. They will verify your information and will use the time to better understand you and what you are seeking from therapy. Both you and the therapist will have the opportunity to determine if the relationship is a good fit and will determine next steps for moving forward.
Do you accept insurance?
Yes, we accept most major insurances including: Aetna, Anthem Blue Cross Blue Shield, Cigna, Husky, United Behavioral Health, as well as self-pay.
What should I ask my insurance in order to determine my benefits?
Does my plan include mental health benefits?
Do I have a deductible? If so, what is it, and have I met it yet?
Do I have a co-pay? If so, what is it?
What happens if you are out-of-network?
Out-of-network benefits allow you to choose professionals and specialists who meet your needs and can help you in ways that feel right to you. Please call your insurance company and ask them if they will reimburse for outpatient counseling with an out-of-network provider. If this is the option you choose, we will provide a "superbill" for your sessions which contain all of the information you need to submit claims to your insurance company for possible reimbursement. In these cases, it is the client's responsibility to pay for the session at the time of service, and to contact their insurance company to assess the level and conditions of coverage, as individual plans vary.
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*Your Right to a Good Faith Estimate*
You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.
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Do you offer telehealth sessions?
Yes, most clinicians at the practice offer telehealth services and will be providing telehealth for the foreseeable future. We use HIPAA-complaint platforms that ensure that you and your information remain confidential. When setting up your initial session, your therapist will explain how to login and access the session.
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What is your cancelation policy?
Each clinician sets their own cancellation policy. Typically, we request 24 hours notice of cancellation or the client is responsible for the total cost of the session. We ask that you speak with your individual clinician about their cancellation policy and always give as much notice as possible.
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Do you prescribe medication?
We do not prescribe medication but if you and your clinician determine that medication management may be an option you would like to explore, we will help to connect you with a trusted provider.
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Will everything we discuss be confidential?
Yes, everything we discuss will be confidential with a few exceptions. We are mandated reporters and therefore we need to report any suspected child abuse or elder abuse, any threats of harm to yourself or others, and we would need to respond to any subpoena by the court.