FREQUENTLY ASKED QUESTIONS
What can I expect at my first appointment?
At your first appointment your clinician will answer any addition questions you might have and will explain the therapeutic process. They will verify your information and will use the time to better understand you and what you are seeking from therapy. Both you and the therapist will have the opportunity to determine if the relationship is a good fit and will determine next steps for moving forward.
Do you accept insurance?
Yes, we accept most major insurances including: Cigna, Aetna, Anthem, and Husky as well as self-pay.
What happens if you are out of network?
You can speak with your insurance company to find out if they cover Out-of-Network benefits. If so, you can ask about the process for receiving reimbursement for your sessions.
Do you offer telehealth sessions?
Yes, we do offer telehealth services and will be providing telehealth for the foreseeable future. We use HIPAA complaint platforms that ensure that you and your information stay confidential. When setting up your initial session your therapist will explain how to login and access the session.
What is your cancelation policy?
Each clinician sets their own cancellation policy. Typically, we request 24 hours' notice of cancellation or the client is responsible for the total cost of the session. But we ask that you speak with your individual clinician about their cancellation policy and always give as much notice as possible.
Do you prescribe medication?
We do not prescribe medication but if you and your clinician determine that medication management is necessary we will help to connect you with a trusted provider.
Will everything we discuss be confidential?
Yes, everything we discuss will be confidential with a few exceptions. We are mandated reporters and therefore we need to report any suspected child abuse or elder abuse, any threats of harm to yourself or others, and we would need to respond to any subpoena by the court.